Terms of service
Last updated 3 November 2026
These terms are an agreement between you and Actuate ("we") for your use of actuate.run, the dashboard, API, gateway and hosted runtime (the "service"). By creating an account or using the service, you accept them. If you use Actuate for an organisation or a client, you accept them on its behalf and confirm you are allowed to.
The service
Actuate hosts TypeScript programs ("actuators") that you write or deploy, runs them when they are called, and stores their run history and databases. The open-source SDK, runtime, CLI and provider adapters are licensed separately under Apache-2.0; these terms cover the hosted service.
Your account
- You must be at least 18 and give us a working email address.
- Keep your sign-in and API tokens safe. You are responsible for what happens under your account, including calls made with your tokens by agents you connect.
- Tell us promptly at support@actuate.run if you think your account has been compromised.
Acceptable use
You must not use Actuate to:
- break the law, or infringe anyone's rights, including privacy and intellectual property;
- send spam or unsolicited messages, or run phishing, fraud or scams;
- distribute malware, or attack, probe or overload other systems, including ours;
- get around plan limits, quotas or security controls, or access other customers' data;
- mine cryptocurrency, or run workloads unrelated to the actuators you deploy;
- process payment card data yourself, instead of through a payment provider.
You must also follow the terms of every third-party service your actuators use (for example WhatsApp, Telegram, Stripe or an LLM provider). Those services are provided by their operators, not by us.
Your code and data
- You keep all rights to your code, configuration, inputs, outputs and data. You give us permission to host, copy, run and process them only as needed to provide the service to you.
- You are responsible for your actuators, for what they do, and for having the right to process the data they handle.
- Back up what matters to you. You can export each actuator's database from the dashboard. Run history is deleted automatically after your plan's retention period.
Plans and billing
- Plans, prices and limits are listed on actuate.run. Limits are hard stops: when you reach one, further work waits until the next month or is refused. We don't charge overages.
- Paid plans are billed monthly in advance through our payment processor and renew automatically. You can cancel at any time in the dashboard; the plan stays active until the end of the period you paid for.
- Payments are non-refundable, except where the law requires otherwise or we decide to refund at our discretion. Fees for third-party services your actuators use are between you and those providers.
- We may change prices with at least 30 days' notice by email. A change applies from your next billing period.
Availability and changes
We work to keep Actuate available and reliable, but we don't guarantee it will be uninterrupted or error-free, and there is no service level agreement unless we agree one with you in writing. We may change or discontinue features. If we discontinue the service, we will give at least 30 days' notice so you can export your data.
Suspension and termination
- You can stop using Actuate at any time and ask us to delete your account.
- We may suspend or close an account that breaks these terms, puts the service or others at risk, or is unpaid. Where reasonable, we will warn you first and give you a chance to export your data.
Disclaimers
The service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. Actuators run code you or your agents choose; we are not responsible for its effects, including messages sent, payments created or refunded, or data changed.
Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100.
Indemnity
You agree to cover our reasonable losses and costs from claims by third parties arising from your actuators, your data, or your breach of these terms.
Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over disputes about them. This doesn't take away rights you have under the consumer law of the country where you live.
Changes to these terms
We may update these terms. We will post the new version here with a new date and, for material changes, email you at least 14 days before they take effect. Continuing to use Actuate after that means you accept them.